For ages 21 and above

v7v7's commitment to responsible gambling

Keep gambling as a form of entertainment — not a source of harm. v7v7 believes every player has the right to play safely and with awareness. On this page you will find detailed information about our protection tools, warning signs, and sources of support.

21+

Account protection tools

24/7 support

Voluntary limit setting

Why responsible gambling matters

Online casino and sports betting can be a source of enjoyment, but that enjoyment is real only when the activity stays within control. At v7v7 we want every player to make conscious decisions — how much time to spend, how much money to stake, and when to take a break.

Our platform in Bangladesh is for people aged 21 or older only. Opening an account or playing by anyone under that age is strictly prohibited. v7v7 regularly verifies accounts and reserves the right to suspend any account where suspicious activity is detected.

Remember: winning and losing are both a normal part of gambling. No strategy or system can guarantee winning every bet in the long run. Continuously chasing losses by placing more bets is a sign of dangerous behaviour.

Under v7v7's Terms and Conditions, every player is both obligated and entitled to monitor their own gambling habits and set limits when needed. Our platform provides the technical means to enforce those limits.

If you are concerned about your own gambling habits or those of a family member, contact us directly. v7v7's support team is available in Bengali and English, 24 hours a day, seven days a week via live chat and email.

Tools to keep yourself safe

v7v7 offers several self-regulation tools that you can use directly from your account. Using them keeps your gambling within the boundaries of your own decisions.

Deposit Limit

Set in advance the maximum amount you will deposit per day, per week, or per month. Once the limit is reached, the system will automatically block any new deposits.

Session Time Limit

Set a time limit for how long you play in one sitting. When the set time is up, the platform will remind you to take a break or log you out automatically.

Self-Exclusion

Close your own account for a set period (from 30 days up to permanently). During this period you will not be able to log in and no promotional messages will be sent to you.

Gambling History

Full details of all your bets, wins, losses, and deposits are stored in your account. Review them regularly so you can understand your own patterns.

Bet Limit

Set a maximum amount you can place on any single bet. Protect yourself from the risk of losing everything in one large bet.

Cooling-Off Period

If you need a temporary break, set a cooling-off period of 7 to 30 days. During this time your account remains active but access to gambling is blocked.

For more details about these tools, visit our FAQ section or speak with us directly via live chat.

Recognising the warning signs

When gambling habits go out of control, certain signs appear. If you notice any of the following in yourself, stop and seek help:

Spending beyond your budget — using money meant for household or emergency expenses on bets.
Gambling repeatedly to chase losses — the mindset of "if I win this time I'll get it all back".
Hiding or lying to family, friends, or colleagues about your gambling.
Feeling restless, irritable, or anxious when not gambling — constantly thinking about the next bet.
Borrowing money, taking out loans, or selling valuables to fund gambling.
Neglecting work, studies, or relationships — gambling has become the only priority.
Breaking limits you set yourself, or feeling unable to stop.
Disrupted sleep, appetite, or daily routine — mood swings and growing anxiety.

These signs are not a sign of weakness — they are a signal of a problem that can be overcome with the right support. On the About Us page, we explain in detail how we treat player protection as our highest priority.

How to get support

Rather than trying to cope alone, reach out to someone close to you or seek professional support. Below are various sources of help:

v7v7 Live Chat Support

v7v7's support team is available via live chat 24 hours a day, seven days a week, in both Bengali and English. Chat with us directly to activate self-exclusion or set limits.

24/7 live chat available

Contact by Email

If you would like to discuss responsible gambling matters in confidence, contact us by email. The support team responds in Bengali.

[email protected]

Family and Loved Ones

Talk openly with a family member or a trusted friend. Support from someone close to you plays the most important role on the road to recovery.

Professional Counselling

A mental health specialist or counsellor in behavioural addiction can help you understand the problem and work toward a solution. Consult a doctor or therapist.

Support Groups

Support groups for people recovering from gambling addiction bring together individuals who have gone through the same experience. Their shared experience can make your path easier.

Emergency Mental Health Support

If the stress of gambling, debt, or mental distress feels unbearable, do not delay — contact a hospital that provides mental health services. Seeking help for your mental health is an act of courage.

Protection of Minors

To hold an active account at v7v7, you must be 21 years of age or older. Age is verified at registration and identity documents may be requested at a later stage.

If there are children or teenagers in your home, enable appropriate parental controls on your device and keep your account password secure. Your account is yours alone — allowing anyone else to use it is not permitted.

Under our Privacy Policy, we do not collect any personal information from minors, and any such account that is identified is closed immediately.

Tips for healthy gambling

Gambling responsibly does not mean you cannot enjoy it — it means setting your own limits so it remains a source of enjoyment.

Decide before you play — set the maximum time and money you will spend today.
Only bet money that you can afford to lose without it affecting your daily life.
Avoid gambling when drinking, under stress, or feeling depressed.
See gambling as entertainment, not as a source of income.
Stop when you reach your set limit — do not keep playing in an attempt to recover losses.
Take regular breaks and spend time on other hobbies and social activities.

Common questions about responsible gambling

Log in to your account and select the self-exclusion option from the Settings section. You can close your account for 30 days, 3 months, 6 months, or permanently. For assistance, contact us via live chat or email ([email protected]) — our team will help you complete the process.

During this period you will not be able to log in, and placing bets or playing any games will not be possible. Your account balance will be kept safe. Once the period ends, you will need to contact our support team to reactivate your account.

Lowering a limit takes effect immediately. However, increasing or removing a limit is subject to a cooling-off period — this protects you from making hasty changes to your decision.

Start by speaking with them directly and with empathy. Let v7v7's support team know about the situation — we can take the necessary steps regarding the account. We also recommend seeking advice from a professional counsellor or mental health specialist.

No. To open an account at v7v7, the user must be 21 years of age or older. Age is confirmed during the registration process and in subsequent verifications. If an account belonging to a minor is identified, it is closed immediately.

Yes, the World Health Organization and mental health experts recognise excessive gambling as a behavioural addiction. It is not a moral failing — it is a treatable condition. With the right support and professional help, many people have returned to healthy lives.